Shipping & Returns

At Bestbuddy Pet Shop, we want you and your pet to be happy with your purchase. If something isn't right with your order, please contact us and we'll do our best to provide an appropriate solution.

30-Day Return Policy
You may request an eligible return within 30 days of delivery.
To be eligible for a standard return, the item must generally be unused, unworn, and in the same condition in which it was received, with its original packaging where applicable.
Please contact us before returning any product. Do not send an item back without receiving return instructions from us first.

How to Request a Return
To request a return, please contact us at bestbuddypetshop@outlook.com and provide:
- Your order number
- The item involved
- The reason for your return request
- Photos or videos when the product is damaged, defective, incorrect, or different from what you ordered
- Photos of the packaging and shipping label when applicable
After reviewing your request, we will provide you with the appropriate instructions.
Depending on the circumstances, you may not be required to return the original product. Please wait for our instructions before shipping anything back.

Damaged, Defective, Incorrect, or Missing Items
Please inspect your order after delivery.
If your product arrives damaged or defective, if you receive an incorrect item, or if an item is missing from your order, please contact us as soon as possible at bestbuddypetshop@outlook.com.
Include your order number and clear photos or videos showing the issue. We may also request photos of the packaging and shipping label when necessary.
After reviewing your request, we will determine the appropriate resolution. Depending on the circumstances, this may include a replacement or refund.
Please do not discard the product or its packaging and do not return the product unless we provide instructions to do so.

Pet Clothing, Costumes & Sizing
Please carefully review the size information provided on the product page before purchasing pet clothing, costumes, or other wearable products.
Because pets can vary significantly in size and body shape, we recommend measuring your pet and comparing those measurements with the size information provided for the specific product before ordering.
If you receive a size different from the size you ordered, please contact us and provide photos showing the item and its size information.
If the size delivered matches the size selected at checkout but does not fit your pet as expected, the item will be treated as a standard return request and must meet our return eligibility requirements.

Change of Mind
If you change your mind about a purchase, you may contact us within 30 days of delivery to request a return.
Eligible products must generally be unused, unworn, and in their original condition and packaging.
For eligible change-of-mind returns, return shipping costs may be the customer's responsibility. We will provide the applicable return instructions and information regarding any return shipping requirements after reviewing your request.
Please do not return a product without contacting us first.

Non-Returnable Items
Certain products may not be eligible for return due to hygiene, health, safety, personalization, or the nature and condition of the product.
Products that have been used, worn, damaged after delivery, altered, or returned without required packaging may not qualify for a standard return unless the product was originally received damaged or defective.
Any additional product-specific return restrictions will be communicated where applicable.

Refunds
Once your request has been reviewed and any required return has been received and inspected, we will notify you of the status of your refund.
If your refund is approved, it will be issued to your original payment method.
Please note that your bank, credit card issuer, or payment provider may require additional processing time before the refund appears in your account.
In cases where a return is not required, an approved refund may be processed after we have reviewed the information and evidence provided with your request.

Replacements
Depending on the circumstances, we may offer a replacement for an item that arrived damaged, defective, incorrect, or incomplete.
Replacement eligibility will be determined after we review your request and any supporting photos or videos.
If a replacement is approved, we will provide you with the applicable information regarding the replacement order.

Order Cancellations
If you need to cancel an order, please contact us as soon as possible at bestbuddypetshop@outlook.com.
Because orders may begin processing shortly after they are placed, we cannot guarantee that a cancellation request can be completed.
Once an order has entered processing or has been shipped, cancellation may no longer be possible. If the order has already been shipped, you may contact us after delivery to determine whether it qualifies for a return under this policy.

Questions About Returns or Refunds
If you have questions about a return, refund, replacement, or an existing order, please contact us at:
bestbuddypetshop@outlook.com
Please include your order number when contacting us so we can assist you more efficiently.